The Recovery Coordinator serves as a vital support function within Pavilion Payments' Fraud, Risk, and Bankruptcy Departments. This role is responsible for ensuring full compliance with state laws and departmental procedures while upholding the highest standards of regulatory adherence.

Key Responsibilities 

• Ensure all debtor account communications comply with the Fair Credit Reporting Act (FCRA) and Fair Debt Collection Practices Act (FDCPA), whether directed at debtors or third-party collection agencies.
• Conduct manual audits and reviews of daily claims payable reports to identify potential fraud patterns.
• Perform monthly compliance audits of collector calls to ensure adherence to FDCPA and corporate policies.
• Maintain, update, and process debtor account information related to credit, fraud, and bankruptcy inquiries, disputes, updates, and documentation.
• Serve as the primary liaison for inbound calls concerning consumer credit, fraud, and bankruptcy inquiries.
• Execute additional duties and responsibilities as assigned.

Qualifications: 

• Minimum of one year of customer service and/or collections experience preferred.
• High school diploma or equivalent required.
• Ability to multitask and transition seamlessly between calls in a fast-paced environment.
• Strong adherence to company policies and procedures to ensure consistent customer treatment.
• Ability to work both independently and collaboratively within a team-driven environment.
• Excellent organizational and interpersonal communication skills (written and verbal).
• Strong attention to detail with the ability to make informed decisions based on customer data and departmental guidelines.
• Customer-focused mindset with a willingness to take ownership of responsibilities.
• Positive attitude to foster productive consumer interactions.
• Consistent ability to meet deadlines and deliver reliable customer service.

Pavilion Payments

Pavilion Payments enables the world’s gaming entertainment leaders to create amazing consumer experiences and maximize spend across all of their physical and digital properties. Our complete suite of payment solutions enables safe, secure, and trusted cash access at the cage, on the casino floor, or online. Our compliance and security solutions offer additional layers of automation and risk protection. And our analytics solutions enable clients to view performance across all of their gaming properties.

Perks & Benefits!

● A great company that is focused on team building, and career pathing for its team!

● Join a team that is fun, friendly, and customer-focused!

● Excellent employee benefits package - Health, Dental, Vision, 401k match, and more!

Pavilion Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department