Pavilion Payments is seeking Customer Satisfaction Advocates responsible for responding to customer inquiries by telephone or e-mail, providing non-technical/basic technical problem resolution. Customer Satisfaction Advocates resolve mainly routine and occasional non-routine, more complex problems, and communicate solutions or requested information to the customer. They also analyze a customer's service needs and refer to other service or technical departments for follow-up as needed. The position utilizes a customer relationship application or database to record activities and research product information with moderate supervision.

Qualifications:

• Superior customer service skills (retail, hotel, restaurants, etc.)
• Self-motivated
• Excellent written and verbal communication
• Great attention to detail
• Excellent typing skills
• Basic understanding of computers
• High school diploma or its equivalent

Nice to haves:

• Experience working with Microsoft 365
• Experience working in Casino Gaming
• Experience working with HubSpot
• Experience working with the FACS system AS400
• Experience working with TalkDesk

About Pavilion Payments

Pavilion Payments enables the world’s gaming entertainment leaders to create amazing consumer experiences and maximize spend across all of their physical and digital properties. Our complete suite of payment solutions enables safe, secure, and trusted cash access at the cage, on the casino floor, or online. Our compliance and security solutions offer additional layers of automation and risk protection. And our analytics solutions enable clients to view performance across all of their gaming properties.

Perks & Benefits!

• A great company that is focused on team building and career pathing for its team!
• Join a team that is fun, friendly, and customer-focused!
• Excellent employee benefits package - Health, Dental, Vision, 401(k) match, and more!

Pavilion Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

Pavilion Payments is looking for an Associate Counsel to join our Legal team in Las Vegas. This role is ideal for an attorney who enjoys partnering with the business, balancing legal risk with commercial objectives, and helping drive practical solutions in a fast-paced, highly regulated environment.

Approximately 90% of this role focuses on drafting, reviewing, negotiating, and managing commercial agreements while also supporting licensing, regulatory, and other corporate legal matters within the gaming and payments industries.

What You'll Be Doing

• Draft, review, negotiate, and manage a variety of commercial agreements, including customer, vendor, SaaS, licensing, and professional services contracts
• Partner with Sales, Product, Technology, Finance, Procurement, and other business teams to support business initiatives
• Identify legal and commercial risks while providing practical, business-focused guidance
• Support gaming licensing, regulatory, and other corporate legal matters
• Help improve legal processes, contract templates, and legal operations

Required Qualifications

• Juris Doctor (JD) from an accredited law school
• Active membership in good standing with at least one U.S. state bar
• 3–5 years of legal experience in a law firm or in-house legal department
• Experience drafting and negotiating commercial contracts
• Strong written and verbal communication skills
• Excellent analytical, organizational, and problem-solving skills

Preferred Qualifications

• Experience supporting payments, FinTech, gaming, SaaS, or other regulated industries
• Experience partnering with cross-functional business teams
• Familiarity with contract lifecycle management (CLM) platforms
• Nevada Bar admission or ability to become licensed in Nevada

Perks & Benefits!

• A great company that is focused on team building and career pathing for its team!
• Join a team that is fun, friendly, and customer-focused!
• Excellent employee benefits package - Health, Dental, Vision, 401(k) match, and more!

Pavilion Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other status protected by applicable law.

Candidates must live within a reasonable driving distance of Lebanon, Ohio, and be able to travel to the customer site as needed during the week.

What You Will Be Doing:

The Technical Resolution Specialist provides remote and hands-on technical support for kiosks, ATMs, and payment technologies. You'll troubleshoot issues from your home office and provide on-site support at a customer location in Lebanon when an issue requires hands-on attention.

This role is a great fit for someone with field service or break-fix experience who enjoys troubleshooting, can work independently, and is equally comfortable working directly with customers and supporting a broader technical team.

Key Responsibilities:

• Provide Tier 2 support for hardware and software issues involving ATMs, kiosks, and payment technology
• Troubleshoot issues remotely and on-site, determining when additional support or escalation is needed
• Manage and follow up on Jira tickets through resolution
• Monitor equipment and system alerts and respond appropriately
• Coordinate with third-party vendors and internal teams to resolve technical issues
• Support the broader Technical Resolution team and assist with additional tickets when not actively supporting the local customer
• Document issues, resolutions, and customer updates clearly and accurately

Qualifications:

• 2–3 years of field service, break-fix, technical support, or similar experience
• Experience troubleshooting both hardware and software issues
• Working knowledge of Windows OS
• Strong troubleshooting, communication, customer service, and time-management skills
• Ability to work independently from a home office while remaining actively connected to a broader support team
• Ability to travel regularly to the Lebanon customer location, including multiple visits during a workweek when needed
• Valid driver's license and reliable personal transportation
• Ability to travel by car or airplane as needed for additional business travel (<20%)
• Ability to obtain and maintain required gaming licenses in multiple jurisdictions

Preferred Experience

• Casino equipment, ATM, kiosk, payments, or gaming technology support
• Jira and VoIP support tools
• Basic SQL knowledge
• Linux experience
• Experience coordinating field technicians or third-party vendors

Perks & Benefits!

• A great company focused on team building and career pathing
• Join a team that is fun, friendly, and customer-focused
• Excellent employee benefits package: Health, Dental, Vision, 401(k) match, and more

Pavilion Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. 

We're looking for an experienced DevOps Engineer with strong hands-on Kubernetes experience to help build, manage, and improve the infrastructure supporting Pavilion's technology platforms.

This role goes beyond working with Kubernetes—we're looking for someone who has experience building, administering, maintaining, and troubleshooting Kubernetes clusters in production environments. You'll work closely with Product Development and IT to improve deployment processes, platform reliability, automation, and the infrastructure supporting our applications.

What You'll Do

• Build, administer, maintain, and troubleshoot Kubernetes environments
• Develop and improve CI/CD pipelines and deployment automation
• Support GitOps-based deployment and infrastructure practices
• Troubleshoot infrastructure, application deployment, networking, and platform issues
• Build and maintain cloud infrastructure and supporting services
• Automate repeatable infrastructure and operational processes
• Partner with Product Development and IT teams on platform enhancements, deployments, and technical initiatives
• Help improve the reliability, scalability, security, and operational efficiency of Pavilion's environments

Required Qualifications

• 5+ years of experience in DevOps, SRE, Platform Engineering, Cloud Engineering, or a similar infrastructure-focused role
• Significant hands-on experience building, administering, and maintaining Kubernetes clusters
• Strong understanding of Kubernetes architecture, operations, and troubleshooting
• Experience designing, building, or maintaining CI/CD pipelines
• Experience working with GitOps principles and deployment workflows
• Strong Linux and scripting experience
• Experience supporting cloud-based infrastructure
• Strong troubleshooting skills with the ability to independently investigate complex infrastructure and deployment issues

Preferred Qualifications

• Experience with Kubernetes networking, configuration management, and secrets management
• Experience with Helm and other Kubernetes deployment/configuration tooling
• Experience with Microsoft Azure and cloud networking
• Experience with Infrastructure as Code and modern infrastructure automation practices
• Kubernetes, Azure, AWS, or other relevant cloud/infrastructure certifications
• Experience supporting databases or other stateful workloads within Kubernetes
• Experience in FinTech, payments, gaming, or another highly regulated technology environment

Equal Employment Opportunity

Pavilion Payments is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees and applicants. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

What You Will Be Doing:

The Technical Resolution Specialist provides Tier 2 support for customer and equipment issues involving both hardware and software. In this role, you'll manage support tickets, troubleshoot ATM and kiosk issues, coordinate vendor escalations, and work directly with customers through phone, email, remote support, and occasional on-site visits to resolve technical issues.

We are looking for someone who is comfortable with break-fix support, can think through technical issues, and knows when to resolve a problem independently or escalate.

Key Responsibilities:

• Provide Tier 2 technical support for hardware and software issues involving ATMs, kiosks, and payment technology.
• Troubleshoot issues, determine appropriate resolutions, and escalate more complex problems as needed.
• Manage and follow up on Jira tickets to ensure timely resolution.
• Monitor system dashboards and respond to equipment alerts.
• Coordinate with third-party vendors and internal teams to resolve technical issues.
• Support customers through phone, email, and remote troubleshooting, with occasional travel to customer sites when hands-on assistance is needed.
• Document issues, solutions, and updates clearly to keep customers and internal teams informed.

Qualifications:

• 2+ years of technical support, field service, or break-fix experience
• Experience troubleshooting both hardware and software issues
• Familiarity with Jira and VoIP call tools
• Working knowledge of Windows OS
• Strong problem-solving, communication, and time-management skills
• Ability to work independently and manage multiple open issues
• Professional and comfortable interacting directly with customers
• Ability to work Wednesday through Sunday
• Ability to travel by car or airplane as needed (<20%)
• Ability to secure and maintain gaming licenses in multiple jurisdictions

Preferred Experience:

• Casino equipment, ATM, kiosk, payments, or gaming technology support
• Basic SQL knowledge
• Linux experience
• Experience coordinating field technicians or third-party vendors

Perks & Benefits!

• A great company that is focused on team building and career pathing for its team!
• Join a team that is fun, friendly, and customer-focused!
• Excellent employee benefits package: health, dental, vision, 401(k) match, and more!

Pavilion Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. 

Summary:

Pavilion Payments is looking for a Data Support Analyst to join our data team and serve as a key resource for our reporting and analytics environment. This role is ideal for someone who enjoys digging into data, solving problems, and helping business partners find the answers they need.

You’ll be the first line of support for production data and reporting issues, working primarily with Power BI, SQL, and our data environment. You’ll research data questions, troubleshoot reporting issues, support users, and help translate business needs into clear reporting and data requirements.

While production support and analytics are the primary focus of this role, you’ll also have opportunities to partner with our data engineering team on Power BI reporting, data pipelines, and other enhancements.

What You'll Do:

• Serve as the first line of support for production data and reporting issues, including pipeline failures, refresh errors, and report or dashboard issues.
• Research and troubleshoot data using Power BI and SQL to answer business questions, investigate discrepancies, and resolve reported issues. 
• Manage incoming data and reporting requests, helping assess priorities and determine the appropriate path to resolution.
• Work directly with business stakeholders to understand their needs and translate requests into clear, actionable reporting or data requirements.
• Onboard new users and merchants to Power BI, the data lake, and related tools, including provisioning and reviewing access.
• Build new Power BI reports and dashboards and enhance existing reports based on business needs, including performance tuning.
• Document recurring issues, solutions, and processes to strengthen internal knowledge resources and support runbooks.
• Partner with data engineers to support the design, testing, and enhancement of data pipelines in Databricks and Microsoft Fabric.
• Collaborate with subject matter experts, data engineers, and business partners to troubleshoot issues and deliver effective data solutions.
• Participate in an agile team environment, including daily stand-ups, code reviews, and sprint reviews.
• Communicate findings, recommendations, and potential issues clearly to both technical and non-technical audiences.

Experience:

• 2–3+ years of professional experience in data analytics, business intelligence, data reporting, or a related data-focused role.
• Strong Power BI experience, including DAX, Power Query, and data modeling.
• SQL experience — querying, analyzing, and troubleshooting data.
• Experience gathering, documenting, and refining business requirements for reports, dashboards, or data requests.
• Ability to analyze data, identify patterns or discrepancies, troubleshoot issues, and communicate findings clearly.
• Comfortable working directly with business stakeholders, product support, and technical teams.
• Strong attention to detail with the ability to manage multiple requests and shifting priorities.
• Clear verbal and written communication skills.
• Ability to work independently while contributing effectively within a collaborative team environment.
• Bachelor’s degree in Data Analytics, Information Systems, Computer Science, or a related field, or equivalent practical experience.

Nice-to-have:

• Experience with Microsoft Fabric and/or Databricks.
• Experience supporting or troubleshooting production data and reporting environments.
• Experience working in an agile environment.
• Experience in payments, financial technology, casino gaming, or another highly regulated industry.

Perks & Benefits!

Pavilion Payments offers an excellent employee benefits package, including:

• Medical, dental, and vision coverage
• 401(k) with company match
• Additional employee benefits and programs

Pavilion Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

Business Hours: Monday–Friday — three days from 8:00 AM–5:00 PM and two days from 10:00 AM–7:00 PM.

Compensation: $19.00–$21.00/hour + commission

About the Role

Pavilion Payments is looking for a Collections Representative to join our team in Des Plaines, IL. This role is a great fit for someone who combines excellent customer service skills with the confidence and persistence to drive results. If you enjoy setting goals, exceeding expectations, solving problems, and having conversations that lead to positive outcomes, this may be a great opportunity for you.

Our Collections Representatives work directly with patrons to resolve outstanding balances while delivering a professional and respectful customer experience. Success requires more than simply asking for payment. You'll listen, understand the circumstances, clearly explain available options, negotiate solutions, and create appropriate urgency while maintaining the integrity of the customer relationship.

This is a high-volume, goal-driven environment with the opportunity to earn commission in addition to your hourly pay.

What You'll Do

• Contact patrons by phone to resolve outstanding balances and returned-check obligations.
• Handle a high volume of outbound and inbound calls in a fast-paced environment.
• Build rapport and credibility with patrons while guiding conversations toward payment and resolution.
• Listen for and understand the circumstances behind an outstanding balance and determine the appropriate approach.
• Negotiate payment arrangements, overcome objections, and establish clear commitments and next steps.
• Clearly explain Pavilion Payments' role and services to patrons who may be unfamiliar with our company.
• Process payments securely and accurately over the phone.
• Document account activity accurately and efficiently while speaking with patrons.
• Meet or exceed individual collection and performance goals.
• Maintain professionalism and composure during difficult, emotional, or escalated conversations.
• Follow all applicable FDCPA, Regulation F, CFPB, TCPA, state-law, and departmental requirements.
• Partner with Collections leadership and team members to meet individual and department goals.

What We're Looking For

• Strong customer service and communication skills with the ability to build rapport quickly.
• Confidence asking for payment, negotiating solutions, and moving conversations toward a resolution.
• Goal-oriented mindset and motivation to meet and exceed measurable performance targets.
• Ability to balance empathy and customer service with persistence and accountability.
• Strong active-listening, problem-solving, and objection-handling skills.
• Ability to remain calm and professional when handling challenging or frustrated customers.
• Comfortable working in a high-volume phone environment.
• Ability to multitask, including speaking with customers while accurately documenting account information.
• Strong attention to detail and organizational skills.
• Ability to work independently while contributing to a collaborative team environment.
• High school diploma or equivalent.

Experience That Will Help You Succeed

• Previous experience in collections, customer service, sales, telemarketing, or another high-volume phone-based environment.
• Experience working toward individual goals, quotas, metrics, or incentive-based compensation.
• Consumer collections experience is a plus, particularly experience balancing collection results with a positive customer experience.
• Familiarity with FDCPA, Regulation F, or other consumer-collections regulations is helpful.
• Experience using a predictive dialer or similar high-volume calling system is helpful.
• Strong and accurate typing/data-entry skills.