Job Description

Responds to customer inquiries by telephone or e-mail to provide non-technical/basic technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyze a customer's service needs and refer to other service or technical departments for follow-up as needed. May utilize a customer relationship application or database to record activities and research product information. Requires a high school diploma or its equivalent. Works under moderate supervision.

Qualifications

• Superior customer service skills (retail, hotel, restaurants, etc)
• Self-motivated
• Excellent communication, both written and verbal
• Attention to detail.
• Excellent typing skills
• Basic understanding of Computers 

Nice to haves:

• Experience working with Microsoft 365
• Experience working in Gaming
• Experience working with HubSpot
• Experience working with FACS system AS400
• Experience working with TalkDesk

Pavilion Payments

Pavilion Payments enables the world’s gaming entertainment leaders to create amazing consumer experiences and maximize spend across all of their physical and digital properties. Our complete suite of payment solutions enables safe, secure, and trusted cash access at the cage, on the casino floor, or online. Our compliance and security solutions offer additional layers of automation and risk protection. And our analytics solutions enable clients to view performance across all of their gaming properties.

Perks & Benefits!

● A great company that is focused on team building, and career pathing for its team!

● Join a team that is fun, friendly, and customer-focused!

● Excellent employee benefits package - Health, Dental, Vision, 401k match, and more!

Pavilion Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department

This is a highly hands-on role best suited for someone who is comfortable working independently, taking ownership of complex network challenges, and operating in environments where reliability, security, and uptime are critical.

What You’ll Do

• Design, support, and optimize secure, scalable network infrastructure
• Troubleshoot and resolve complex network issues across cloud and enterprise environments
• Partner with internal teams and vendors to improve performance, security, and reliability
• Support critical infrastructure in a fast-moving, high-availability environment

Required Qualifications

• 5+ years of Network Engineering experience in enterprise environments
• Strong hands-on experience with Palo Alto, F5, Cisco, and Azure networking
• Deep understanding of enterprise networking, security, and troubleshooting
• Ability to work independently and confidently own issues through resolution

Preferred Qualifications

• Experience in payments, FinTech, gaming, or other regulated industries
• Experience with Cloudflare, Cisco ISE, Python, or Ansible
• CCNP, CCIE, or equivalent practical expertise

Pavilion Payments is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected status under applicable law.

**Candidates located in or near Las Vegas are preferred due to occasional in-office needs. Remote candidates must be based in the Pacific Time Zone and able to travel to the Las Vegas office as needed.**

What You'll Do

• Build and support cloud infrastructure within Microsoft Azure
• Develop and improve CI/CD pipelines and deployment automation
• Manage Kubernetes environments and Infrastructure as Code
• Partner with Product Development to support sprint work and platform enhancements
• Continuously improve reliability, scalability, and operational efficiency

Required Qualifications

• 3+ years of experience in DevOps, SRE, Platform Engineering, or Cloud Engineering
• Experience with Microsoft Azure, Kubernetes, CI/CD pipelines, and Infrastructure as Code
• Strong automation and scripting experience
• Experience using Git in a collaborative development environment

Preferred Qualifications

• Experience with Azure Kubernetes Service (AKS)
• Experience with Terraform, Azure DevOps, Docker, Helm, or Argo CD
• Experience in FinTech, payments, gaming, or other highly regulated environments

Equal Employment Opportunity

Pavilion Payments is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees and applicants. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

We’re hiring a Customer Education Specialist for each of these locations.

Do you enjoy helping people build confidence with new technology? Are you energized by working directly with customers and creating engaging learning experiences?

As a Customer Education Specialist, you'll play a key role in helping customers successfully adopt Pavilion Payments' products by delivering hands-on training, creating educational resources, and serving as a trusted partner throughout the customer experience. This is a highly visible, customer-facing role for someone who enjoys traveling, building relationships, and making complex software and processes approachable for a variety of audiences.

What You'll Do

• Deliver customer onboarding, product training, and ongoing educational sessions
• Create training guides, videos, presentations, and other learning resources
• Partner with Relationship Management, Product, Support, and Marketing to drive customer success
• Customize training based on customer needs and operational workflows
• Support customer adoption by delivering professional, engaging training experiences both virtually and onsite

What You Bring

• 1–2+ years of experience in customer education, training, enablement, customer success, instructional design, or a related field
• Excellent communication and presentation skills with the ability to explain technical concepts in a clear and practical way
• Strong organizational skills with the ability to manage multiple priorities
• A polished, professional, and customer-focused approach
• Ability to travel up to 50%
• Ability to obtain and maintain any gaming licenses required for the position

Preferred Qualifications

• Experience in casino gaming, FinTech, payments, SaaS, or another regulated industry
• Experience developing training materials, videos, presentations, or learning content
• Familiarity with learning management systems or other training tools

Perks & Benefits

• A collaborative, customer-focused team
• Career growth and development opportunities
• Medical, dental, and vision coverage
• 401(k) match and additional employee benefits

Equal Employment Opportunity

Pavilion Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by applicable law.