Tech Support Engineer
Tech Support Engineer
We are seeking a highly motivated and skilled Tech Support Engineer to join our dynamic IT team. The ideal candidate will have a strong technical background and a passion for providing top-notch support to end-users. In this critical role, you will be responsible for troubleshooting hardware and software issues, ensuring users experience minimal disruptions and optimal performance.
Key Responsibilities:
- Provide first and second-level technical support to internal and external users through various channels, including phone, email, and chat.
- Diagnose and resolve technical hardware and software issues efficiently and accurately.
- Document and maintain detailed records of service requests, incidents, and resolutions using our ticketing system.
- Collaborate with team members and other departments to identify and implement solutions for complex technical problems.
- Assist in the setup, deployment, and maintenance of computer systems, peripherals, and software applications.
- Participate in continuous improvement efforts to enhance service delivery, efficiency, and user satisfaction.
- Keep abreast of the latest trends and best practices in technology and tech support.
- Provide training and guidance to users on software and hardware functionalities.
Qualifications:
- Proven experience as a Tech Support Engineer or similar role in a technical support environment.
- Strong understanding of operating systems, network configurations, and software applications.
- Excellent problem-solving skills and the ability to quickly learn and adapt to new technologies.
- Exceptional communication skills, both verbal and written, with a customer-focused attitude.
- Ability to work independently and as part of a team in a fast-paced environment.
- Relevant certifications (e.g., CompTIA A+, Network+, or equivalent) are a plus.
Perks & Benefits!
- A great company that is focused on team building, and career pathing for its team!
- Join a team that is fun, friendly, and customer-focused!
- Excellent employee benefits package - Health, Dental, Vision, 401k match, and more!
Pavilion Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department