Job Title: Associate Fraud & Risk Investigator

Reports To: Sr. Manager, Fraud and Risk

Department: Fraud and Risk

Location: Las Vegas, Remote

Summary

The Junior Fraud & Risk Investigator supports detection, analysis, and resolution of fraud-related incidents across payment platforms and customer accounts. This role reviews alerts, examines transaction patterns, and escalates suspicious behavior to mitigate risk effectively. The position collaborates with internal teams to enforce policies, monitor compliance, and report trends to leadership. The Investigator also helps develop investigation procedures and document findings to strengthen overall fraud prevention strategies.

Key Responsibilities

• Review patron accounts and transactions for fraudulent and risky behavior.
• Assist Senior Fraud Risk Investigators with report analysis and supplemental investigations.

• Leverage fraud detection platforms and data analytics to identify patterns, anomalies, and risk signals before they escalate.

• Understand basic knowledge of card brand compliance programs (VAMP, VFMP, SAFE) and apply consistently.

• Recommend rule adjustments, merchant-specific controls, or remediation plans to reduce exposure.
• Collaborate with Customer Service and Collections to mitigate fraud claim investigations.
• Escalate cases and collaborate with Senior Fraud and Risk representatives

Qualifications

Experience & Knowledge:

• Minimum 2+ years in fraud prevention within the payments industry.
• Experience with enterprise fraud risk management systems such as Kount, ACI, CyberSource or Accertify.
• Experience fighting fraud across multiple payment methods including  ACH, credit cards, Venmo, PayPal and/or Apple Pay.
• Strong investigative methodology involving high-risk verticals (direct marketing, ticketing, subscription billing, telehealth, CBD, gaming, etc.).
• Proficiency in Microsoft Excel and Word

Core Qualities:

• Strong investigative skills.
• Decision-Making & Judgment: Balanced risk tolerance, consistency in applying policies, and decisive action when needed.
• Communication & Documentation: Ability to prepare clear, concise, and defensible investigative reports.
• Ethics & Integrity: Objectivity in assessments and a strict adherence to confidentiality.
• Collaboration: Skilled at building productive relationships internally and externally.
• Continuous Learning: Proactive in staying ahead of emerging fraud trends and investigative practices.

Perks & Benefits!

• A great company that is focused on team building, and career pathing for its team!
• Join a team that is fun, friendly, and customer-focused!
• Excellent employee benefits package - Health, Dental, Vision, 401k match, and more!

Pavilion Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department

JOB CODE: 1000040