Location: Onsite / In-Office @ Pavilion Offices

Pavilion Payments is seeking Customer Satisfaction Advocates responsible for responding to customer inquiries by telephone or e-mail, providing non-technical/basic technical problem resolution. Customer Satisfaction Advocates resolve mainly routine and occasional non-routine, more complex problems, and communicate solutions or requested information to the customer. They also analyze a customer's service needs and refer to other service or technical departments for follow-up as needed. The position utilizes a customer relationship application or database to record activities and research product information with moderate supervision.

Qualifications:

• Superior customer service skills (retail, hotel, restaurants, etc.)
• Self-motivated
• Excellent written and verbal communication
• Great attention to detail
• Excellent typing skills
• Basic understanding of computers
• High school diploma or its equivalent

Nice to haves:

• Experience working with Microsoft 365
• Experience working in Casino Gaming
• Experience working with HubSpot
• Experience working with the FACS system AS400
• Experience working with TalkDesk

About Pavilion Payments

Pavilion Payments enables the world’s gaming entertainment leaders to create amazing consumer experiences and maximize spend across all of their physical and digital properties. Our complete suite of payment solutions enables safe, secure, and trusted cash access at the cage, on the casino floor, or online. Our compliance and security solutions offer additional layers of automation and risk protection. And our analytics solutions enable clients to view performance across all of their gaming properties.

Perks & Benefits!

• A great company that is focused on team building and career pathing for its team!
• Join a team that is fun, friendly, and customer-focused!
• Excellent employee benefits package - Health, Dental, Vision, 401(k) match, and more!

Pavilion Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.